Sunday, July 29, 2012

Learn More About An Advanced Call Center Service

Advanced call centers are nothing like your normal call center. A company may choose to hire an advanced call center for many important reasons. The staff is more experienced and able to perform more tasks vital to a company's success. Advanced call centers do much more than the average call center. Sure, if you have a small business answering service that is just capable of taking and routing phone calls and its working for you, you may not need the convenience of any advanced call center service. A normal call center may be the best fit for your business. However, if you are looking for a more advanced and skilled team providing a wider range of options, an advanced call center is for you.

The advanced call center is a type of call center service that goes beyond traditional message taking. For instance, an advanced call center service can engage in live web chat with your website visitors, process orders, coordinate fulfillment services, offer you IVR services, and more. It is more of a total outsourcing solution. Though many businesses can enjoy the benefits of an advanced call center service, of particular interest is how it can help ecommerce customers.

One of the wonderful advantages to an advanced call center is not only their ability to take and relay orders but also the convenience of being able to input those orders directly on your web page. Also, an ecommerce business may want to take advantage of the advanced call center's ability to engage their customers in a live chat session. For example, a cosmetic company may want to hire an advanced call center to handle their product ordering, their toll free support line, and offer live operator coverage on their click to call service.

An advanced call center can provide much more than the normal call center when it comes to technology too. For example, the call center software some call centers use allow for email response services, fax response services, technological help desk services, and more. All of the information about your business is at the operators fingertips enabling them to be a real extension of your business and provide services that a regular answering service cannot.

A company may choose to hire an advanced call center for many legitimate reasons. The dedicated staff is more qualified and able to perform many more tasks vital to a company's triumph. Advanced call centers do much more than the average mom and pop call center and are able to grow with you as your businesses needs grow. If you are thinking about employing a call center, see what their capabilities are and how they match your own expectations..





Call Center Management Software Compared to Setting up an Onsite-Based System

More and more people are opting with call center management software because they offer many benefits when compared to premise based systems. There are many different applications that can be used on a shared platform inside of a data center which are then received by agents through IP networks, and these applications allow a business to have a full featured call center system. Some of these applications include speech analytics, workforce management, FVR, predictive dialing, CRM, ACD, and call recording. New eras in customer care are now available thanks to all of these solutions.

Call center management software can extremely reduce up-front costs that are incorporated with setting up onsite premise based equipment and any installation services that may be required. When using hosted solutions the only equipment pieces needed are headsets, broadband connected computers, and agents, which may be located in a call center or at their own residences.

Using a call center management software also allows companies to enjoy the benefits of avoiding paying license fee for new software products, this is because instead they lease the software and pay on a pay as you go basis. This new way of paying for the services is not only economical, its also easier to predict and operate.

Call center-related management software can also be useful in reducing ongoing operational costs. This savings comes from the hosted service provider basically taking on all of the maintenance of the system. This includes any upgrades to the software, replacing any damaged or missing equipment, and any problems with the day-to-day functioning and use of things. When a hosted provider can tend to all of these concerns, it gives a business room to reduce stress and perhaps relieve some of the on-hand IT staff of the pressures of keeping everything running smoothly. It also avoids the need to have specialist IT professionals in some cases. Web-based interfaces also allow for a number of services to be customized, adding value without increasing overall cost.

When companies choose to use an onsite based premise system the set up can be costly and time consuming. Call center management software helps avoid these challenges and offers fast incorporation with any accessible IT systems or any service oriented architecture (SOA). SOA allows businesses to save money by using their already existing software and servers, however, they can access their client information in the same manner they always have.

The best thing about call center management software is that it affords your company with a good many benefits that are inexpensive yet at the same time effective.





Achieve Bpo Success Through Software Solutions

A companys call center, whether outsourced or operated by the company itself, provides direct communication with its customers, both current and potential ones, so it should be able to offer quality service. The customers inquiries and concerns must be handled efficiently and politely. Sales calls need to be handled especially well since many people will have already gotten a lot of such calls and will be distrustful of unsolicited calls. Because of this, more companies are realizing the importance of establishing a call center that provides effective communications, which is essential for a top notch call center.

It is advisable to implement software programs that use automated dialing so that callers wont have to go through such a repetitive and time consuming task. Programming the software will enable it to leave automated messages on answering machines and voice mail and the call will be transferred to an agent once a person answers it. This proves to be time efficient and according to research, there is not much difference in a customers response to a live person versus that of an automated message left on an answering machine. It is essential for the message needs to be succinct and informative.

Call center software also offers the opportunity for telecommuting or working from home. Studies indicate that employees who work at home are often more efficient, happier and have a significantly lower rate of absenteeism.

This arrangement is also a win-win situation for employers because todays advanced technology makes it possible for them to continue effective and close communication with their supervisors and also with their fellow employees who work from home. In addition, employees working from home actually decreases overhead costs.

In the near future, a companys employees will be assisted by call center software which will enable immediate system-wide messaging and facilitate telemarketing, predictive dialing, automatic dialing, and automatic messaging. These employees will also be able to remain in the comfort of their home and avoid exhausting and time consuming commutes.

With call center software, your line of communication with your clients will never be compromised ever again.





Dental Software on The Web Can Solve Your Problems

Dental software has always been a struggle for dentists. There is now software that can do everything a dentist requires for his practice. All the walls of folders with records become useless when you have web based software. This web program can do dental charting, perio charting, clinical notes, patient education, treatment planning, billing software to take care of the individual accounts, reporting on performance and progress, scheduling of patients, insurance m training, communication, data back up and dental imaging. This is all a dental office needs except for actual treatment of patients. Some offices may even limit the number of employees because of the easiness andabilitiesof this program.

The greatest thing about this new software is that it is on the internet. That means there are a lot of new abilities compared to the past hard drive centered software for dentists. A major benefit to the web based software is the data backup. Dentists dont need to dish out the cash and desk room for big computer storage devices for all the files. It is on the web and the web company will have to worry about space. The time of having large computers is done. With the internetdental software, you can access the capabilities from any computer anywhere that has the web. Need to remake appointments with some patients because you want to extend a vacation? Can do.





Mini Laptop Price (Netbook, Notebook, Intel Celeron, Atom Processor Based Laptops) in India

Science and technology have evolved so much today that there are many mini or small laptops that just cost 1/3rd or 1/4th the price of what a typical large sized laptop costs today. And this cost is again 1/3rd of a typical laptop cost of yesterday! Most interesting thing is that even while desktop prices have come down greatly, still these mini laptops cost almost same or little higher than those desktops for the same performance but with smaller display and lower power consumption.

The beauty of mini laptops is their size and huge battery backup time. The lowest power consumption (16W) of these laptops makes them very useful for computing on the go. They have keyboards almost same size or 93% smaller size of a typical desktop keyboard. These are mostly used for data entry on the go, data processing, word processing, article writing, etc. and are great for using at any place (park, bed, outdoor, road, train etc.) for all the day (about 8 hours backup time) without connecting to power supply. Most of these also have WiFi which means they can also connect to internet on the go. What a powerful combination. These are great companions for tourists and photographers in their tours.

Most of the mini laptops (small size and mini features compared to large laptop) or netbooks (great for internet browsing experience) or notebook laptops (due to their size same as paper notebook) are based on Intel celeron or intel atom based processors which operated at the 1.6Ghz frequency and consume lowest power of all computer processors. Their display is typically 10 inch VGA/LCD/LED HD screen. RAM and HDD configurations vary for each product but that's what differentiates them in price/brand.

Binary World India located in Bangalore, Karnataka, lists numerous of these mini laptops at cheapest prices. Below is a list of these mini laptops (notebooks) from bwindia.net along with their prices at this time and few features such as processor, RAM, HDD, Display. For detailed information about each product or configuration one can visit bwindia.net website and login to the site to access all the information. After that one can also place orders or request for new configurations or specific products not listed on their site or ask any questions you have so they can help you. BW india ships the product to all Indian cities so you can buy online from there for the best prices you can find.

Laptop brand, type/name Price (in Indian Rupees)

(Processor, Ram capacity, Hard disk drive capacity, Display screen)

Laptop Acer e-machines eM350 Linux 13317/-

N450, 1gb, 160gb, 10.1" Screen

Laptop Asus Eee PC1005PX 14094/-

CPU & Chipset: Intel Atom N450, Display: 10.1 inch LED Backlight WSVGA Non-Glare Screen (1024600),

Memory: SO-DIMM 1GB DDR II, Storage: 2.5 160GB HDD 5400rpm,

Laptop Samsung NP-N148-DA02IN 14358/-

Intel Atom N450 1.6Ghz., 1gb, 250gb, 10.1 LED,

Laptop Acer Aspire One D260 XP Home With CP 14573/-

N450, 1GB, 160gb, 10.1",

Laptop Dell Inspiron Mini 10 Atom 1gb 160gb dos Black / Blue / Red 14837

Atom, 1GB, 160gb, 10.1",

Laptop HP Mini 110-3007TU 14,839/-

Atom 455, 1GB, 160 GB, 10.1" VGA Panel

Laptop HP Mini 210-1084TU Black 14839/-

Intel Atom Processor N450, 1 GB RAM, 160 GB SATA HDD, 10.1 LED Backlit WideScreen,

Laptop Acer Aspire One D255 XP Home With CP 14985/-

Atom,1gb,160gb,10.1 inch,

Laptop Samsung NP-N150-KA02IN Black, Red, White, Blue Colors15315/-

Intel Atom N450 1.6Ghz., 1gb, 160gb, 10.1 LED,

Laptop HP Mini 210-1099TU Sonoma Red 16432/-

Intel Atom Processor N450, 1 GB, 160 GB SATA, 10.1 LED Backlit WideScreen,

Laptop HP Mini 210-1100TU Black 16432/-

Processor N450 1.66 GHz, 1 GB, 160 GB, 10.1"

Laptop HP Mini 110-3000TU 16432

Atom 455, 1GB, 160 GB, 10.1", Black, Blue, Red colors

Laptop HP Mini 210-1085TU Pacific Blue Color 16432

Atom 455, 1GB, 160 GB, 10.1"

Laptop Dell Inspiron Mini 10 Atom 1gb 250gb xp Black / Blue / Red 17389

Intel Atom N450 1.66Ghz., 1GB Memory, 250gb HDD, 10.1" Wide,

Laptop Dell Inspiron Mini 12 17940

N270, 1.6, 1gb, 80gb, 12",

Laptop Lenovo S10-3 5903 1906 18059

Atom N450 1.66, 1gb, 250gb, 10.1 LED,

Laptop HP Mini 210-1104TU Red 18276

Atom Processor N450 1.66 GHz, 1 GB, 320 GB, 10.1"

Laptop HP Mini 210-1116TU Silver, Red 18276

Atom Processor N450 1.66 GHz, 1 GB, 320 GB, 10.1"

Laptop Toshiba NB250-A1110 With BP n Mouse 18970

Intel Atom N455, 1GB DDR3, 250GB, 10.1",

Laptop Acer Aspire One 533 Win 7 Starter With CP 19297

Intel Atom processor N455 (512 KB L2 cache, 1.66GHz, 667 MHz FSB), 2 GB DDR3 RAM,

320 GB SATA, 10.1"" SD 1024 x 600 (WSVGA) pixel resolution, high-brightness (200-nit) LED-backlit TFT LCD,

Laptop Dell Inspiron Mini 10 Atom 2gb 320gb xp Black / Purple / IceBlue / Green 19758

Laptop Samsung NP-N210-JB01 Black, White 20101

Intel Atom N450 1.6Ghz., 2gb, 250gb 10.1 LED,

Laptop Dell Inspiron Mini 10 Atom 2gb 320gb win7 20161

Laptop Asus Eee PC1201T 20,299/-

CPU AMD MV40 1.6ghz., 2GB RAM, 320GB HDD, 12 inch screen display (6-hour backup)

Laptop HP Mini 210-1120TU Red 20393

Atom 455, 2GB, 320 GB, 10.1", HD Panel

Laptop MSI X340 Black With CC 20603

Intel Core 2 Solo 2 GHz Ultra Low Voltage (ULV) CPU, 2 GB / 2 GB (max), 320 GB - Serial ATA-150, 13.4 in TFT active matrix,

Laptop Sony Vaio VPC M126 AG/L/P/W 20967

Atom N470 (1.83 GHz), 320GB HDD, 2GB DDR2 SDRAM, 10.1 (25.6 cm) VAIO M Series (Blue)

Laptop Sony Vaio VPC W216 AG/P/T/W 22792

Intel Atom Processor N450 1.66 GHz, 10.1 screen,

Laptop HP Mini 210-1042VU Butterfly 24889

Atom 450, 2GB, 320 GB, 10.1", VGA Panel

Laptop Sony Vaio VPC W219 AG/L 31913

Atom N470 (1.83 GHz),320 GB,2 GB DDR2 SDRAM, 10.1"

Laptop Lenovo S10-3T 5903 1707 Tablet 30443

ATOM N450 1.66, 2GB, 250GB, 10.1 LED TOUCH SCREEN- ROTATABLE

Go to bwindia.net to know more prices. You can also get these at similar or slightly varying prices in any popular computer store in India.

Mini Notebooks with sacrificed performance (only good for browsing):

Wespro Mini Laptop with WIFI Connectivity 6999

7 inch Screen, notebook internal memory 128 MB, Hard Drive: 2GB NAND Flash MLC,

Mini Laptop with WIFI Connectivity 6999

7 inch, memory of 128 MB, 2GB NAND Flash MLC,

Zing Touch Screen Mini Laptop 7999

7 inch touch screen, Google Andorid 1.9 OS, Expandable Card Slot upto 32GB, Built in Wifi,

VOX 7inch NET BOOK with Wi-Fi 9490

Vox 7 inch, Wi-Fi, Internal Memory 2GB NAND Flash, VIA 8505 300Mhz processor, Windows CE 6.0,

DataWind UbiSurfer 7-inch notebook with bundled GPRS 8999

DataWind Ubisurfer, 7 Inch TFT - Wide screen Display (800 x 480 pixels),

128MB Ram; 1GB Flash, GPRS 850/900/1800/1900Mhz with Embedded SIM,

PocketSurfer2 Laptop 11990

Very small to fit in your pocket but has keyboard and display separately which can be folded like a laptop. Good for browsing but cost is too high for its use.

ePad 7.0inch 8GB Android Touch Screen Tablet 10500

Rockchip 2808A 600MHz / 500MHz DSP (Dual-Core),128MB DDR2 800Mhz,8GB HDD, 7-inch 16:9 wide-screen 800 * 480 high-brightness TFT LCD, Google Android OS 1.5,

iBall-Lilbook-1017 Netbook 15119

Intel 1.6 GHz Atom N270 Processor, 1 GB RAM, 160 GB, 10.1 inch 1024 x 600 dpi

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Advantages of mini-towers

I recently wrote an article about the disadvantages of mini-tower computer setups so I figured it was time to explore the advantages of mini-towers. After all more companies are making them and people are clearly buying them, so something must be good about them.

Mini-tower computers are basically smaller versions of a desktop computer, so what are some of the advantages of these smaller cased computers?

Smaller footprint and saved space

One of the biggest and most advertised advantages of mini-towers are that they take up less space in two ways. One their 'footprint' is often far smaller then a standard computer case. The footprint is the amount of surface space that the tower actually takes up when touching the floor or desk. The footprint is made smaller for some mini-towers by mounting the case on a stand or frame that covers less surface area.

The cases of mini-towers themselves are also smaller then standard computer towers which means they can be place on a desk without taking up much space. They can also fit in smaller areas next to or under a desk.

In settings such as dorm rooms or cubicles where every inch of space may be needed, a mini-tower computer is a big advantage.

Portability

While they aren't quite as portable as laptop computers, mini-tower computers are often small and lightweight. Sure you can't actively use a mini-tower computer while on the move, but the fact that they take up less space and weigh less then standard computers means that moving them is quick and easy.

It isn't surprising that mini-towers are popular among college students who often move from dorm to dorm on a yearly basis. College students may also bring their computers home over breaks and a mini-tower makes the task easier.

Aesthetics

Depending on the brand of the mini-tower, the design and look of the tower may be visually pleasing when compared to many standard computer towers. While not the most important selling point for a computer, a tower that matches the decor or looks nice in plain sight can play a part in deciding to purchase the computer. A quick look at some of the popular mini-towers by companies such as Dell shows that colorful mini-towers with sleek designs are attractive to those who want their desk space to look unique and match their tastes.

As you can see, a lot of the advantages to a mini-tower are only skin deep. This isn't to say that mini-towers aren't decent computers, rather that depending on your needs a mini-tower may or may not be the best fit for your home desk or office. Those who need to save space or need to move their computer often will enjoy the small size of mini-towers, while those looking for style in their computer will like the variety of designs and colors of mini-towers available today.





The disadvantages of mini-towers

Mini-towers are the computer industry's answer to the growing need for more computing power in smaller and smaller spaces. The idea behind mini-towers today is that they allow the brains and guts of the computer to be tucked away in a small tower that can be kept on or under a desk while taking up a minimal amount of space. They are also often designed to look good and critics of mini-towers point out that looks trump functionality for many mini-tower designs.

While mini-towers do have a number of advantages, the focus here is on the disadvantages of a computer mini-tower.

Expansion

This is the biggest disadvantage of the mini-tower computer, and one that is often shared with laptops and all-in-one desktops where the monitor contains the computer as well. Mini-towers are of course smaller then standard desktop towers and naturally have less space available for adding anything on.

At first this might not seem like a big deal for the casual computer user. But technology advancements move at a stunningly fast rate and a 'new' computer can become obsolete in just a few months. Having the space in the form of PCI slots and the ability to add more RAM are both crucial features of a good computer. Mini-towers often have fewer slots and less space for more RAM meaning that whatever is put in them when being made is what you are stuck with.

In addition to lacking the full array of PCI slots, drive bays, and RAM expansion abilities, many mini-tower computers come with far fewer USB and Firewire ports then their standard sized counterparts. Those looking to add another hard drive or optical drive will be out of luck as most of these smaller towers simply lack the available bay space for more drives.

And upgrading the sound or video card to an after-market version is often a struggle with mini-towers as you may need to find specially made cards that are smaller to fit in.

Pricing

Although the prices of powerful computers is dropping nearly every year, it is no surprise that when compared to a full desktop computer, laptop owners pay more for basically less. Less in terms of storage space and processing power. While this gap is getting smaller and smaller, if you want the fastest and most powerful computer right now, a laptop is not the way to go.

The same holds true for mini-towers; sure they may cost less when compared to laptops and ultra portable computers, but they still usually have less for the money when compared to full size laptops. You may be able to pay less for a mini-tower but you'll generally be getting less for your money as well.Cramming more processing power into smaller and smaller computers means that the price you pay is more for the smaller size then for the maximum possible computing power. Upgrades to mini-computers may cost more as well.

Cooling

A larger desktop simply has more space inside the tower for airflow, meaning that the computer can run cooler and there is a lower risk of overheating. Mini-towers have all of their components crammed into a very small space combined with all the heat being generated by the components. This may mean that a mini-tower desktop computer is running consistently at higher temperatures then larger towers.

Overheating can lead to a shorter life-span, cause damage to the components, and basically wear out the parts faster. While improvements have been made with the advancement of heat sinks and better fan placement, mini-towers just have less space in which to fit it all in and less open space for air to flow through.

Overall mini-towers have some advantages and as you can see, some disadvantages as well. Depending on your needs a mini-tower may be right for you, but if you want the most flexibility in upgrading and the most powerful machine for your money, a full size desktop computer is still the way to go.