DMC Software, CRM specialists and Sage Circle of Excellence Winners, suggests that businesses protect and improve upon their market share by providing excellent customer service with the aid of Sage CRM 7.1.
Following the recession of 2009, customer needs are changing and better service quality is a key concern prospective buyers. Sage CRM v7.1 includes features which will make an immediate impact to businesses looking to stay ahead in today's competitive marketplace. All features have been developed to offer ease-of-use and to ensure users can operate proficiently with Sage CRM. The update was launched at the year's TFM&A Exhibition and is available in the UK from April 2011.
Mike Ramsay, Managing Director of DMC Software, explains, "Maintaining a competitive advantage is critical to business survival as the UK emerges from recession. Sage introduces powerful tools to equip organisations to stand out from the crowd as competition intensifies. Sage CRM E-Marketing, new report charts, the interactive dashboard and iPhone compatibility all work towards boosting workforce productivity, while in the office and on the road, and overall organisational effectiveness.
"Providing a high level of customer service helps to promote customer loyalty, and in turn increases revenue. To ensure the highest standard of service is offered, organisations need to be able to communicate effectively internally as well as with their customers and prospect. Sage CRM 7.1 enables businesses to close the loop between different departments for a more integrated approach to achieving customer satisfaction, further increasing that all important competitive edge."
This is a powerful mid-market Customer Relationship Management (CRM) solution that supports the sales, marketing, customer service and, via the Sage 200 Suite, accounts functions within a business. When implemented correctly, Sage CRM can enable an organisation to improve process efficiency, business insight and productivity.
Please visit for more details about DMC Software and Sage Customer Relationship Management solutions.
For more information please contact Jade Dixon-Winters, Marketing Manager.Email: : 01733 362120Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR
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