Almost anyone who has investigated website help software has heard or read the statistics that when properly used, website live help software can help to boost sales by up to 100%. This is possible due to the fact that many customers often browse onto other websites simply because they cannot find simple answers to their questions or get confused when attempting to navigate a website. Obviously, with the presence of website help software on your website you can stop this from happening due to the fact that your website live help software agents can quickly offer the answers they need.
The other reason that website help software can help boost your sales and thus your profits within just a few months of use is because the sales agents that operate the website live help software can help troubleshoot with customers that are stuck on check out pages or simply need a little more incentive to make a purchase. Add in the fact that a live chat agent can also make sure of the website live help software to offer additional sales or recommend featured or related items to browsers and you can easily see why your sales should increase once you start to use or download website help software.
Of course, what should you do if you have downloaded the website help software and as of yet have not seen any sales or an increase in profit? There are business owners that find themselves in this situation and start to wonder if maybe everything they read about the website live help software is not really what it has been billed as. If you are in this position before you toss aside your website help software and give up on it there are a few things that you may want to take a look at as well as some pointers that may be impairing your website live help software from working to its full ability.
First off, you need to step back and take a look at your website from a consumer's point of view, in particular the placement of your website help software on that website. With this in mind, you need to identify if the web chat function stands out and is noticeable to the average consumer. After all, if they cannot find the button that will allow them to actually connect to your website live help software and the live agent manning it then they will not be able to get the help you are offering.
Second, you need to consider if you have a link to your website help software on every page of your website, including the check out cart page (which is where most questions are formed) because it is common for people to think that one link on the homepage is enough. The average browser is not going to return to the home page simply for help from an agent using website live help software, and if they were directed to your website via a search engine they might not even have seen your home page to even know that such a function exists.
Third, you need to take a look at the average traffic patterns of your website and compare them to when your website help software is actually functional. Many people, especially small business owners online, decide only to run their website live help software during the hours that they are online working so that they can get around the expense of hiring an agent. This is fine if your traffic happens to stumble onto your website while you are online, but if the majority of your web browsers seem to hit your website after hours then your website help software tool is going to waste.
The nice part about all of these problems is that they can each be easily solved starting with the last problem mentioned upwards. The website live help software will automatically track browsing patterns for you, so the only thing that you are left to do is compare the traffic patterns to the hours that you actually man your website help software. If they do not match up you may want to consider hiring a live agent to fill in for you. While you will have to offer them payment, the amount that you make in extra profits should easily pay their salary while also allowing your business to earn more in profits due to heightened sales making the investment worthwhile.
The other major problems have to do with placement of your entry into website help software, which can be easily solved by looking back over your home page, and website live help software and recoding it to appear on multiple pages or in more visible colour frames. This can be done in a matter of minutes and instantly make a difference in the amount of traffic and sales you get from a result of website help software, because once shoppers can see that you are offering them aid, then they can actually make use of it.
With these tips in mind, you may want to rethink giving up on your website help software because if you are not seeing the results you want from the purchase there is a good chance that it is due to the fact that something is off in your execution of the website help software, and not something wrong with the website live help software itself. With easy solutions to trouble shoot most of the common problems of website help software, it is always worth a second look before throwing in the towel all together on what is truly one of the most promising ways to increase profit and drum up new sales.
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